Shipping policy

Last updated: 02/08/2026

Thank you for shopping with Veloura HomeCare. We are committed to delivering your order safely and as quickly as possible.

Order Processing

  • Orders are processed within 1–2 business days after payment has been received.
  • Orders placed on weekends or public holidays will be processed on the next business day.
  • Once your order has been shipped, you will receive a confirmation email with tracking information (where available).

Shipping Destinations

We currently ship to:

  • Belgium
  • The Netherlands
  • Germany
  • France
  • Luxembourg

We plan to expand to additional countries in the future.

Estimated Delivery Times

Estimated delivery times are:

  • Belgium: 1–3 business days
  • The Netherlands: 2–4 business days
  • Germany: 3–6 business days
  • France: 3–6 business days
  • Luxembourg: 2–5 business days

Delivery times are estimates and may vary due to courier services, weather conditions, customs procedures, or other unforeseen circumstances.

Shipping Costs

Shipping costs are calculated at checkout based on the delivery destination and order value.

Any available free shipping promotions will be clearly displayed on our website.

Order Tracking

Where available, you will receive a tracking number by email once your order has been dispatched.

Delayed Deliveries

While we do our best to deliver orders on time, delays may occasionally occur due to circumstances beyond our control.

Veloura HomeCare is not responsible for delays caused by shipping carriers, customs authorities, weather conditions, or force majeure.

Incorrect Shipping Information

Please ensure your shipping address is accurate before completing your order.

Veloura HomeCare is not responsible for orders shipped to an incorrect address provided by the customer.

Damaged Packages

If your package arrives damaged, please contact us within 48 hours of delivery.

Please include:

  • Your order number
  • Photos of the damaged packaging
  • Photos of the damaged product(s)

This will help us resolve the issue as quickly as possible.

Lost Packages

If your order has not arrived within the expected delivery time, please contact us.

We will work with the shipping carrier to investigate and find a suitable solution.

Contact Us

If you have any questions regarding shipping, please contact us.

Veloura HomeCare

Email: Velourahomecare@gmail.com

Website: www.velourahomec.com