Terms of service

Last updated: 02/08/2026

Welcome to Veloura HomeCare. These Terms of Service govern your use of our website and the purchase of products from our online store. By accessing our website or placing an order, you agree to these Terms of Service.

1. General Information

Veloura HomeCare provides home care products and daily living aids designed to help people live safely, comfortably, and independently at home.

We reserve the right to update, modify, or replace these Terms of Service at any time. Changes become effective immediately upon publication on this website.

2. Eligibility

By using this website, you confirm that you are at least 18 years old or have permission from a parent or legal guardian.

3. Products

We strive to display our products, descriptions, and images as accurately as possible. However, we cannot guarantee that all product images, colors, or descriptions will perfectly match the actual product.

We reserve the right to discontinue products or limit quantities at any time.

4. Pricing

All prices displayed on our website are shown in the applicable currency and include VAT where required by law unless stated otherwise.

We reserve the right to change prices without prior notice.

5. Orders

After placing an order, you will receive an order confirmation by email.

We reserve the right to refuse or cancel any order if:

Payment cannot be verified.
Incorrect pricing or product information has been displayed.
Fraud or unauthorized activity is suspected.
Products are unavailable.

If payment has already been made, any cancelled order will be refunded.

6. Payment

We accept secure payment methods offered through Shopify Payments and other approved payment providers.

Orders will only be processed after payment has been successfully received.

7. Shipping

Shipping times are estimates only and may vary due to circumstances beyond our control.

Veloura HomeCare is not responsible for delays caused by shipping carriers, customs procedures, or force majeure.

8. Returns and Refunds

Please refer to our Return & Refund Policy for information regarding returns, exchanges, and refunds.

9. Intellectual Property

All content on this website, including text, logos, graphics, images, product descriptions, and designs, is the property of Veloura HomeCare unless otherwise stated.

No content may be copied, reproduced, or distributed without our prior written permission.